Resume
Technical Customer Success Manager
Wenrix
Developed launch and growth plans for customers to maximize revenue potential and long-term adoption. Increased a client's savings by 25% by identifying untapped product opportunities and championing a new integration.
Technical Customer Success Manager
Wenrix
Developed launch and growth plans for customers to maximize revenue potential and long-term adoption. Increased a client's savings by 25% by identifying untapped product opportunities and championing a new integration.
Integrations Manager
Zip
Led customer integrations by translating technical requirements into structured launch plans and partnering closely with customers throughout implementation. Designed Zip's end-to-end technical onboarding strategy, from sales handoff through post-launch, enabling scalable, repeatable integrations. Authored and maintained client-facing technical documentation and internal enablement materials to improve onboarding efficiency across teams.
Integrations Manager
Zip
Led customer integrations by translating technical requirements into structured launch plans and partnering closely with customers throughout implementation. Designed Zip's end-to-end technical onboarding strategy, from sales handoff through post-launch, enabling scalable, repeatable integrations. Authored and maintained client-facing technical documentation and internal enablement materials to improve onboarding efficiency across teams.
Integrations Engineer
Zip
Led enhancements to the Shopify, WooCommerce, and Magento plugins, impacting over 7,000 merchants. Owned the end-to-end development and certification of the BigCommerce plugin for the US market. Served as a subject matter expert for API and JavaScript products, bridging customer needs with product and engineering priorities.
Integrations Engineer
Zip
Led enhancements to the Shopify, WooCommerce, and Magento plugins, impacting over 7,000 merchants. Owned the end-to-end development and certification of the BigCommerce plugin for the US market. Served as a subject matter expert for API and JavaScript products, bridging customer needs with product and engineering priorities.
Business and Social Entrepreneurship Fellow
Alterna
Led business management workshops for early-stage social and environmental startups and SMBs in Guatemala, supporting founders in refining operations, strategy, and sustainable growth models.
Business and Social Entrepreneurship Fellow
Alterna
Led business management workshops for early-stage social and environmental startups and SMBs in Guatemala, supporting founders in refining operations, strategy, and sustainable growth models.
Business Technology Consultant
Deloitte
Led the end-to-end product strategy and deployment of a new Adobe AEM–powered website. Coordinated a global, cross-functional team of 15+ to align business goals and user requirements, resulting in the only on-time delivery of the project.
Business Technology Consultant
Deloitte
Led the end-to-end product strategy and deployment of a new Adobe AEM–powered website. Coordinated a global, cross-functional team of 15+ to align business goals and user requirements, resulting in the only on-time delivery of the project.
Business Technology Analyst
Deloitte
Translated user research into functional and technical strategy. Designed updated process flow diagrams based on qualitative and quantitative research to improve application usability and overall user experience.
Business Technology Analyst
Deloitte
Translated user research into functional and technical strategy. Designed updated process flow diagrams based on qualitative and quantitative research to improve application usability and overall user experience.
Bachelor of Science in Information Systems
University of Maryland
Bachelor of Science in Information Systems
University of Maryland
Bachelor of Science in Marketing
University of Maryland
Bachelor of Science in Marketing
University of Maryland